Privacy Policy menara4d —
Our Commitment to Data Protection

Menara4d is an online gaming platform operating in Malaysia, offering a wide range of slot games, fish shooting games, sports betting and live casino games to registered members. We understand that your trust is the most valuable asset we hold, and that trust begins with how we handle your personal information.

This Privacy Policy applies to all users who access the menara4d website, use our mobile app, register as a member, or interact with any of our services. By using the menara4d platform, you agree to the terms set out in this Privacy Policy.

We are committed to ensuring your information is never misused, never sold to third parties without your consent, and always protected using the latest encryption technology. This commitment is not just a legal obligation — it is a core value we uphold in every business decision we make.

Menara4d collects various types of information to ensure our services run smoothly, securely and meet the needs of every member. The following are the categories of information we collect:

We does not collect sensitive information such as medical records, religious beliefs or political views unless it is specifically required for a purpose for which you have given your explicit consent.

Menara4d collects your information through several different channels. We ensure that every data collection method is transparent and compliant with current legislation:

• Account Registration: When you register as a new member, you are required to complete a form with basic personal information such as your name, phone number, and bank account details.
• KYC Verification: To process withdrawals and meet compliance requirements, you may be asked to upload an identity document such as your MyKad or passport.
• Platform Usage: Our systems automatically record your gaming activity, financial transactions and session logs while you use the platform.
• Device & Browser: Technical data such as IP addresses, device types, and browser information is collected automatically for security and fraud detection purposes.
• Support Communications: All interactions with our support team via Live Chat or email are recorded to enable better issue resolution.
• Cookies & Tracking Technologies: menara4d uses cookies and tracking pixels to understand usage patterns and improve the user experience on our platform.

Every piece of information we collect serves a clear and legitimate purpose. menara4d uses your data for the following:

• Account Management: Creating and managing your member account, including identity verification, secure login, and account settings.
• Transaction Processing: Processing deposits via FPX, DuitNow, Touch 'n Go eWallet, and Boost, and handling withdrawal requests securely and promptly.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any suspicious activity.
• Legal Compliance: Fulfilling obligations under PDPA 2010, AML/CFT (Anti-Money Laundering) requirements, and directives from relevant authorities.
• Service Improvement: Analysing usage patterns to improve platform quality, game speed, and the overall member experience.
• Marketing Communications: Sending promotional offers, exclusive bonuses, and relevant updates — only to members who have agreed to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify members who may need assistance and offering appropriate game limit tools.

Menara4d does not sell your personal information to any third party. However, under certain circumstances, we may share your data with the following parties to enable our services to function properly:

• Payment Service Providers: Required financial data is shared with payment processors such as FPX, DuitNow, and digital wallet providers to enable transactions to be processed securely.
• Game Providers: Minimum technical information required by game providers to ensure smooth and fair gameplay.
• KYC & AML Services: For identity verification and legal compliance purposes, we work with trusted and approved KYC service providers.
• Authorities: menara4d will disclose required information to law enforcement authorities, government agencies or regulatory bodies when mandated by law or court order.
• Professional Advisors: Lawyers, accountants, and auditors bound by professional confidentiality obligations may access certain data for compliance and internal audit purposes.

All third parties we work with are required to meet data protection standards equal to or higher than our own. We conduct thorough due diligence checks before engaging any new service provider.

The security of your data is menara4d's top priority. We implement multiple layers of technical and organisational protection to ensure your information remains safe from unauthorised access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and menara4d's servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions.
• Secure Servers: Your data is stored in data centres with ISO 27001 security certification, equipped with strict physical and digital access control systems.
• Two-Factor Authentication (2FA): The 2FA feature is available to all members to add an extra layer of protection to their accounts.
• 24/7 Monitoring: Our systems are continuously monitored by our cybersecurity team to detect any threats or unusual activity.
• Retention Period: Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law — typically no more than 7 years after account closure.
• Data Destruction: When data is no longer needed, it is deleted or anonymised using secure, irreversible procedures.

Menara4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use the platform — such as the most frequently visited pages — to help us improve website performance.
• Functional Cookies: Allowing the platform to remember your preferences such as language, time zone, and display settings for a more personalised experience.
• Analytics Cookies: Used alongside our internal analytics tools to understand traffic patterns and platform usage in aggregate, without identifying individual users.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some menara4d platform features.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by menara4d:

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: You may request that we delete your personal information, subject to data retention obligations required by law.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Portability: You may request that we provide your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the menara4d support team. We will process your request within 14 working days and will notify you if additional information is required to verify your identity beforehand.

The menara4d platform may contain links to third-party websites or services in certain contexts, such as payment providers or game providers. It is important to understand that the menara4d Privacy Policy applies to our platform only.

Menara4d is not responsible for the privacy practices or content of third-party websites. We encourage you to read their respective Privacy Policies before providing any personal information to those sites. Links to external websites are provided solely for your convenience and do not constitute an endorsement or approval of their content.

Menara4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Any amendments will take effect immediately upon publication on this website.

For amendments involving significant changes to how we use your personal data, we will endeavour to notify you via email or in-platform notification at least 7 days before the changes take effect. The latest update date is always displayed at the top of this page.

If you have any questions, concerns or complaints regarding this Privacy Policy or how menara4d handles your personal information, our team is ready to assist you.

• Live Chat: Available 24/7 directly from the menara4d platform — the fastest way to get an immediate response.
• Email: [email protected] — for enquiries related to privacy, KYC or data access requests.
• Response Time: We are committed to responding to all privacy-related enquiries within 3 working days.